Exploring non-academic middle management: A framework for transformation in higher education

The Department of Social Justice and Transformation recently hosted a webinar that highlighted the often-overlooked contributions of non-academic personnel in South African higher education institutions. Held on 7 November 2024, the event featured a presentation by Dr Masentle Lengane, Deputy Director of Empowerment, Equality, and Transformation at the University of South Africa (UNISA), titled “Career Framework for Non-Academic Middle Management in Higher Education Institutions in South Africa.”

The webinar aimed to explore the lived experiences of non-academic staff and foster dialogue around their roles, challenges, and opportunities for professional growth within the complex landscape of South African universities.

Non-academic staff in universities are the backbone of daily operations, encompassing a wide spectrum of professionals, from administrative officers and technical support staff to managers in human resources, finance, and facilities management. While academic staff and their research often attract significant attention, non-academic staff play an essential role in the successful operation and strategic development of institutions.

However, as Dr Lengane pointed out, career advancement for non-academic staff, particularly those in middle management roles, is frequently overlooked in higher education policy and practice. Many individuals in these positions experience career stagnation, with limited prospects for advancement and professional development. This lack of recognition affects staff motivation, institutional culture, and broader higher education transformation initiatives.

The issue of gender diversity in higher education leadership positions was also a major concern highlighted during the webinar. Dr Lengane emphasised the importance of addressing this issue, stating, “The problem statement that we are going to have a discussion around is that there is a lack of gender diversity, and this gives us the notion that senior management leadership positions are only suitable for male senior leaders, which can hinder the career advancement of women in higher education institutions.”

This observation underscores a significant barrier to equity in South African universities. Despite substantial progress in many sectors, men continue to dominate leadership positions in higher education, particularly in non-academic middle management. Dr Lengane’s comments highlighted the need to tackle gender bias at all levels of management to foster a more inclusive and diverse leadership pipeline.

At the close of the webinar, Mr Tebogo Bojabotsega delivered a vote of thanks, reflecting powerfully on the importance of the discussions held. He remarked, “I am convinced that discussing these matters, uncomfortable as they may be, is going to go a long way in countering negative perceptions and ultimately transforming the different communities in which we belong.”

As higher education institutions evolve, it is crucial that the contributions of all employees are acknowledged and that their career development is prioritised. Dr Lengane’s presentation was an important reminder of the need for institutional change that benefits all, rather than just a select few.