IT Staff Services

Resource hub for staff needing support with technology and digital tools on campus.

IT Staff Service Catalogue

E fana ka tlhahisoleseding mabapi le ho fihlella lengolo-tsoibila la univesithi, ho hloma Wi-Fi, le ho khoasolla software ea bohlokoa. Leqephe lena le boetse le kenyeletsa thuso ka ho laola li-password le ho sebelisa li-platform tsa ho ithuta inthaneteng. Ho na le lihokelo tsa mehloli ea tšehetso ea theknoloji, ho kenyeletsa Lipotso tse Atisang ho Botsoa (FAQs) le litataiso tsa ho rarolla mathata.

Staff Self Services

VUT Staff Services FQAs

IT Services provides Staff with Internet access via wide connection in offices and Wi-Fi at hotspots. VUT uses network infrastructure to provide its students and staff with connectivity for various activities such as to access online learning servers and other academic digital materials (Research), for collaboration among staff members for operational purposes, etc.

Staff Wi-Fi

VUT_STAFF is available to all VUT staff. Authentication information used for SSID VUT_STAFF requires staff member email credentials: “Username”@vut.ac.za and password as email password. Tobetsa mona Ho bona tataiso ea mokhoa oa ho hokela ho Eduroam.

Working Remotely:

Our department assists with connectivity to allow you to work from any location at any given time via Microsoft Outlook, Teams, and SCCM, in enhance staff’s work-life, well-being, and productivity.

VPN

VUT enables you to access internal network resources remotely via a virtual private network. Access is requested by filing in a VPN access request form that is available on the VUT intranet (SharePoint).

Security:

It is essential to be protected from spam, phishing attempts and other potential threats while working online. Devices on the VUT network are secured with Anti-virus software, software patches and updates whenever required. Report any potential cyber security threats to VUT IT Services department via email or telephonically.

Microsoft 365

VUT in collaboration with Microsoft gives its students and staff access to Microsoft office 365 packages. All you need is your VUT students/staff email address and the email password. To connect to Microsoft Office 365, Click https://office365.com/  le ho sebedisa aterese ya hao ya imeile ya Outlook ya basebetsi ba VUT kapa aterese ya imeile ya Google ya moithuti e le lebitso la mosebedisi le phasewete ya hao ya imeile ho kena.

Imeile

Microsoft Outlook emails accounts are intended for active VUT employees to be used for communication purposes with other VUT stakeholders. Microsoft Outlook Email for staff is available as a part of the Microsoft Office suite. It allows staff to manage their calendars, tasks, contacts and more. Login credentials are the staff’s VUT email address and password and it can be accessed from https://vut.ac.za/staff/ or from Microsoft Office 356 on https://office365.com/

Phones

VUT’s phone system provides a high-quality, reliable, secure, and cost-effective voice communication environment and covers managing the Telephone Management System (TMS), and maintenance and configuration upgrades of: PABX, VoIP, DECT, cell routers, voicemail & auto attendant, programming of digital instruments, hardware maintenance. Get access to the staff directory (Rampage). The application can be accessed on https://directory.vut.ac.za

 

Microsoft Teams enables people in two or more locations to communicate simultaneously via video and audio transmission for conference purposes. Access Teams on https://office365.com/  and use your email address and password to login.

Adobe Sign

On request, IT Services grants Staff access to the Adobe Sign service. Click mona to connect

Adobe Sign is a cloud-based e-signature service that allows the user to send, sign, track, and manage signature processes using a browser or mobile device.
Adobe User Transactions Usage Guide

Jasper Reporting System

Is an open source Java reporting tool that can write to a variety of targets, such as: screen, a printer, into PDF, HTML, Microsoft Excel, RTF, ODT, comma-separated values (CSV) or XML files.

Tobetsa mona to connect

SMS

This is an application that VUT is using for communicating with Students and Staff.

In order for staff to have an access they have to fill a form that have to be signed by their line managers.

Tobetsa mona to connect

SAS

Selection and Admission system is a system that is used for admission on new applications online. Users can work from anywhere. The users have the ability to select their best candidates on the system, and approve accordingly. The users can view statistics like how many applications you received for that year, how many are rejected, how many are approved and how many are registered. You can also see stats per qualification on how many applications you have, what is the required number of students and how many are registered, approved and rejected per qualification. To have access to this system, you need to fill in a form and your dean also need to sign the form to confirm that you can have access.

Please be reminded of the Self Service System for password resetting that will both increase the efficiency and improve security of the process.

Tobetsa mona to connect

ITS

ITS is an ERP that brings together most of the University’s administrative resources into one system. The user interface for each person is tailored to them depending upon the roles they have in the University.  The administrative systems under the ITS umbrella include iEnabler and Integrator. The Staff ITS iEnabler includes menus such as Lecturer iEnabler, Personnel iEnabler, Personnel Web Appointments, Finance iEnabler, Asset Web, Management Report and more. The login credentials for staff ITS is staff number, ITS pin, and password. Click https://vut.ac.za/its Ho fihlella ITS. Tobetsa mona to access a step by step guide of how to reset your ITS pin

Service desk

The Service Desk application is an incident management system available to all active VUT employees to report or log incidents and request services. The application can be accessed on https://servicedesk.vut.ac.za/

Lephato la ho itšebeletsa

Tshebeletso ya IT ya inthaneteng e dumellang basebedisi ho ntjhafatsa phasewete ya bona haeba ba e lebetse, nako ya yona e felile kapa e notletswe kamora maiteko a mangata a ho kena a sa atlehang.

Ngolisa lipotso tsa tšireletso

Ngolisa lipotso tsa hau tsa tšireletso e le hore u tle u khone ho seta bocha phasewete ea hau nakong e tlang. Tobetsa ho ngolisa lipotso tsa hau tsa tšireletso

Nchafatso ea phasewete

Ho seta bocha phasewete ea hau haeba u e lebetse kapa ak'haonte ea hau e notletsoe. Tobetsa ho tsosolosa phasewete Ho fumana phasewete e ncha.

Nchafatsa phasewete

Sebelisa ho ntlafatsa phasewete eo u e ratang kapa haeba phasewete ea hau e felletsoe ke nako. Tobetsa mona ho ntlafatsa phasewete..

 

Desktop Support

Desktop support technicians are usually the first level of support for all desktop computer related incidents. The duties range from remote desktop assistance, physically visiting clients’ sites, providing support over the telephone, to troubleshooting computers related issues.

IT Service desk

IT service desk provides a single point of contact for all staff computer and network related incidents, queries, or services using the Service Desk system, calls and emails. Walk-ins are not permitted. This is to maintain social distance during the Covid-19 pandemic.

The IT Services Helpdesk is responsible for:

  • Logging and prioritizing all requests made via telephone, email, and on self-service.
  • Assigning the requests to the appropriate technician/IT personnel.
  • Escalating service requests when necessary.

Remote support:

The IT Services uses Microsoft System Centre Configuration Manager (SCCM) to manage PCs, Macs, and Unix/Linux servers along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console. This application allows the IT personnel to assist client remotely.

Staff Self-Service – How to apply for services offered by IT Services using Adobe Sign Workflows

As part of our ongoing commitment to enhance operational efficiency and accuracy within our university, the IT Department is excited to introduce an automated workflow system for IT Services Forms using Adobe Workflow.

This initiative is designed to streamline repetitive and critical business tasks across various departments, and encourage a green and paperless environment, thereby minimizing errors and maximizing overall efficiency.


Key Advantages of Automated Workflows:

  1. Comprehensive Process Automation: From initiation to completion, our automated workflows ensure seamless execution of tasks, significantly reducing manual errors and increasing efficiency.
  2. Efficient Document Routing: Each request or document is intelligently routed to ensure smooth progression from one task to the next, expediting process cycles.
  3. Simplified Signature and Document Management: Eliminate the time-consuming process of chasing down signatures. This process manages signed documents efficiently, ensuring secure storage and easy accessibility.
  4. Real-Time Insights and Reporting: Stay updated with real-time visibility into document statuses. This process allows for the generation of detailed reports, offering a comprehensive overview of all ongoing processes.

    Tobetsa mona  for a steps-by-step guide.

    Tobetsa mona to login into Adobe and access below IT Services application forms.

Phones

Get access to the staff directory (Rampage). The application can be accessed on https://directory.vut.ac.za

Once connected to the VSA RAMpage Web View website, you will be requested to login with the following credentials:

Login Name:           Staff number

Password:               Leave field blank and click on LOGIN on the right-hand side

(You are required to enter a new password)

Lintlha tsa Mabitso tsa Lefapha la Thuso:

  • Imeile: it_support@vut.ac.za
  • Tlhokomeliso: Karabo ea li-imeile e nka lihora tse 24.
  • Mola oa Ofisi: 016 950 9111
  • Lihora tsa tšebetso: 07:45 hoseng – 4:30 thapama Matsatsing a beke
  • Mafelo-beke a koetsoe
  • Re koetsoe ka matsatsi a phomolo

Documents

Staff-Self-Service-PASSWORD- RESET

Staff-Self-Service-FORGOTTEN-ITS-PIN

Staff-Self-Service-PASSWORD-UPDATE

Staff-Self-Service-PASSWORD-REGISTRATION

Staff-Self-Service-EDUROAM

Staff Self Service – How to Reset ITS Integrator Password

staff self-service-how to apply for services offered by IT services using: adobe sign workflows

Difomo

 Request to Purchase IT Equipment

Request for data extraction form

Request to VUT SMS form

Kopo ea mosebelisi e mocha oa ITS

MAC application form

New resource email

VPN access application

Dipotso tse Botswang Hangata

Re ka u thusa joang? Sheba lihlooho tse ka tlase bakeng sa tlhahisoleseding e eketsehileng le lipotso tse atisang ho botsoa mabapi le Litšebeletso tsa IT.

How to use Self-Service Password

Bakeng sa tataiso ea mohato ka mohato, tobetsa sehokelo se ka tlase:

Phasewete ea ho itšebeletsa:

Ngolisa lipotso tsa tšireletso:

Ngolisa lipotso tsa hau tsa tšireletso e le hore u tle u khone ho seta bocha phasewete ea hau nakong e tlang. Tobetsa sehokelo bakeng sa tataiso ea mohato ka mohato. Ngolisa lipotso tsa hau tsa tšireletso

Ho Fetola Phasewete:

Ho seta bocha phasewete ea hau haeba u e lebetse kapa ak'haonte ea hau e notletsoe. Tobetsa Nchafatsa phasewete Ho fumana phasewete e ncha.

Nchafatsa phasewete:

Sebelisa ho ntlafatsa phasewete eo u e ratang kapa haeba phasewete ea hau e felletsoe ke nako. Tobetsa Nchafatsa phasewete Bakeng sa tataiso ea mohato ka mohato.

 

Latela mohato o ka tlase:

  1. E-ea ho vut.ac.za/its
  2. Kgetha iEnabler

Ho ntjhafatsa Pin ea hau ea IT, latela mohato o ka tlase:

  1. E-ea ho vut.ac.za/its
  2. Kgetha iEnabler
  3. Tobetsa kgetho ya ho fetola pin
  4. Kenya nomoro ea moithuti le PIN ea hajoale.
  5. Ebe o tobetsa fetola pin.

Bakeng sa tataiso ea mohato ka mohato, tobetsa sehokelo se ka tlase:

Tobetsa mona Ho fumana tataiso ea mohato ka mohato ea ho seta bocha PIN ea hau ea ITS.

Ho fumana Pin ea IT e lebetsoeng, latela mohato o ka tlase:

  1. E-ea ho vut.ac.za/its
  2. Kgetha iEnabler
  3. Ngena Nomoro ea Moithuti
  4. Tobetsa kgetho ya ho lebala pin
  5. Pin e tla romelwa ho imeile.

Bakeng sa tataiso ea mohato ka mohato, tobetsa sehokelo se ka tlase:

Tobetsa mona Ho fumana tataiso ea mohato ka mohato ea ho seta bocha PIN ea hau ea ITS.

Ho kopa Pin ea hau ea IT, latela mohato o ka tlase:

  1. E-ea ho vut.ac.za/its
  2. Kgetha iEnabler
  3. Ngena Nomoro ea Moithuti
  4. Tobetsa kgetho ya kopo ya phini
  5. Pin e tla romelwa ho imeile.

Bakeng sa tataiso ea mohato ka mohato, tobetsa sehokelo se ka tlase:

Tobetsa mona Ho fumana tataiso ea mohato ka mohato ea ho seta bocha PIN ea hau ea ITS.

U lekile makhetlo a mangata ho kena ntle le phasewete e nepahetseng, leka hape kamora metsotso e 20. E sebetsa matsatsing a beke ho tloha ka 8am – 4:30pm ntle le matsatsi a phomolo.

Latela mehato e ka tlase:

  1. Kenya tšebetsong Wi-Fi sesebelisoeng
  2. Kgetha Eduroam
  3. Tobetsa hokela marang-rang
  4. Ngola imeile ea hau ea moithuti le Phasewete ea AD/Imeile ebe o tobetsa hokela.

Bakeng sa tataiso ea mohato ka mohato, tobetsa sehokelo se ka tlase:

Tobetsa mona Ho bona tataiso ea mokhoa oa ho hokela ho Eduroam.

 Haeba o lebetse phasewete ya hao mme o se o Ngolisa lipotso tsa hau tsa tšireletso. Tobetsa Nchafatsa phasewete Ho fumana phasewete e ncha le ho kena o sebedisa imeile ya moithuti le phasewete.

Bakeng sa tataiso ea mohato ka mohato, tobetsa sehokelo se ka tlase:

Lephato la ho itšebeletsa

Ngolisa lipotso tsa tšireletso:

Ngolisa lipotso tsa hau tsa tšireletso e le hore u tle u khone ho seta bocha phasewete ea hau nakong e tlang. Tobetsa sehokelo bakeng sa tataiso ea mohato ka mohato. Ngolisa lipotso tsa hau tsa tšireletso

Nchafatso ea phasewete

Ho seta bocha phasewete ea hau haeba u e lebetse kapa ak'haonte ea hau e notletsoe. Tobetsa Nchafatsa phasewete Ho fumana phasewete e ncha.

Nchafatsa phasewete

Sebelisa ho ntlafatsa phasewete eo u e ratang kapa haeba phasewete ea hau e felletsoe ke nako. Tobetsa Nchafatsa phasewete Bakeng sa tataiso ea mohato ka mohato.